Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Service Portal
  1. Service Portal
  2. InfoSec Services

InfoSec Services

Create issues, ask questions, request help, & access KBAs. Click here to proceed.

Learn more about

  • InfoSec KBAs
    InfoSec Knowledge Base Articles
Need to raise a request? Contact us.
Powered by Jira Service Management
{"xsrfToken":"28a7564982331e01e2d8905a9af890ee94f0cbc4_lout","branding":{"id":"12","key":"iss","name":"InfoSec Services","portalBaseUrl":"/servicedesk/customer/portal/12","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/12/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Service Portal","sharedPortalName":"Service Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Service Portal","sharedPortalName":"Service Portal","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1847b4","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/2c86cf5a-bbdb-4860-b688-04366f42aac9/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMjZkNjc3ZC0wMDMyLTQ1YzAtOWRmMi0wMjQzOTEwNTM5NzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJjODZjZjVhLWJiZGItNDg2MC1iNjg4LTA0MzY2ZjQyYWFjOSI6WyJyZWFkIl19LCJleHAiOjE3NzQwNzExMzcsIm5iZiI6MTc3NDA3MDUzN30.lhPoAs66nMgZwxjC5QUgC_k_weWgHf6NJ_oeD43BQag&client=b26d677d-0032-45c0-9df2-024391053974&height=300&mode=fit","bannerMediaApiFileId":"2c86cf5a-bbdb-4860-b688-04366f42aac9","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"12","key":"iss","projectId":10153,"serviceDeskId":12,"name":"InfoSec Services","description":"<p>Create issues, ask questions, request help, &amp; access KBAs. Click here to proceed.</p>","portalBaseUrl":"/servicedesk/customer/portal/12","reqTypes":[{"id":"158","name":"InfoSec Service Ticket","descriptionHtml":"","callToAction":"InfoSec Service Ticket","introHtml":"<p>Request help, ask a question, and create an InfoSec Jira service ticket here.</p>","icon":10689,"iconUrl":"https://service-portal.atlassian.credit.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10689","groups":[31],"key":""},{"id":"559","name":"System Access Request","descriptionHtml":"<p>Please provide the system and level of access needed. If you don't know the level of access, please provide someone that we can copy/mirror from who has the access you need.</p>\n<p>Note that your request may need to be approved by your manager before it can be granted.</p>","callToAction":"System Access Request","introHtml":"<p>If you need access to a system, or need an account created please use this request form.</p>","icon":10513,"iconUrl":"https://service-portal.atlassian.credit.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[31],"key":""},{"id":"187","name":"Ask InfoSec a Question","descriptionHtml":"","callToAction":"Ask InfoSec a Question","introHtml":"<p>Have a question? Ask it here.</p>","icon":10688,"iconUrl":"https://service-portal.atlassian.credit.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10688","groups":[],"key":""},{"id":"188","name":"Create InfoSec Issue","descriptionHtml":"","callToAction":"Create InfoSec Issue","introHtml":"<p>Is something not quite right, or broken? Open an Issue here.</p>","icon":10690,"iconUrl":"https://service-portal.atlassian.credit.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10690","groups":[],"key":""},{"id":"159","name":"InfoSec Emailed Request","descriptionHtml":"","callToAction":"InfoSec Emailed Request","introHtml":"<p>InfoSec Emailed Request</p>","icon":10492,"iconUrl":"https://service-portal.atlassian.credit.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":31,"name":"Common Requests"}],"orderMapping":{"31":[559,158]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"3ce36916-8d15-3f7c-9518-5166b9dcef3f","appLinkName":"","appLinkUrl":"","spaceKey":"ISS","spaceName":"InfoSec","spaceUrl":"","isServer":false},"labels":[],"projectKey":"ISS","serviceDeskId":12,"kbLinkDomainURLs":["https://jira.atlassian.credit.com","https://service-portal.atlassian.credit.com","https://confluence.atlassian.credit.com","https://creditcom.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":12,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ISS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMjZkNjc3ZC0wMDMyLTQ1YzAtOWRmMi0wMjQzOTEwNTM5NzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDE1MyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzQwNzE3MzcsIm5iZiI6MTc3NDA3MDUzNywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.aCwO1fK-2uNT_DjfOUc0hh-SpwUt_2OLAefxtm_gCR8","targetCollection":"upload-project-10153","endpointUrl":"https://api.media.atlassian.com","clientId":"b26d677d-0032-45c0-9df2-024391053974","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"e7cbf097-5221-4f57-b8c3-88ab34e4d233","name":"InfoSec KBAs","description":"InfoSec Knowledge Base Articles","categoryUrl":"https://service-portal.atlassian.credit.com/servicedesk/customer/portal/12/topic/e7cbf097-5221-4f57-b8c3-88ab34e4d233","createdAt":"1717096694207"}]}},"sharedPortal":{"name":"Service Portal","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://confluence.atlassian.credit.com/wiki","kbLinkDomainURLs":["https://jira.atlassian.credit.com","https://service-portal.atlassian.credit.com","https://confluence.atlassian.credit.com","https://creditcom.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=creditcom","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"28a7564982331e01e2d8905a9af890ee94f0cbc4_lout","baseUrl":"https://service-portal.atlassian.credit.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://jira.atlassian.credit.com","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"b26d677d-0032-45c0-9df2-024391053974","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"6b2f106e59af43ec821d181c03d19456","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://creditcom.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}