Service Portal
  1. Service Portal
  2. InfoSec Services

InfoSec Service Ticket

Required fields are marked with an asterisk*
Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"efa3960e1eba825c297e82c004d589d3955c6ce3_lout","branding":{"id":"12","key":"iss","name":"InfoSec Services","portalBaseUrl":"/servicedesk/customer/portal/12","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/12/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Service Portal","sharedPortalName":"Service Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Service Portal","sharedPortalName":"Service Portal","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1847b4","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/2c86cf5a-bbdb-4860-b688-04366f42aac9/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMjZkNjc3ZC0wMDMyLTQ1YzAtOWRmMi0wMjQzOTEwNTM5NzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJjODZjZjVhLWJiZGItNDg2MC1iNjg4LTA0MzY2ZjQyYWFjOSI6WyJyZWFkIl19LCJleHAiOjE3NjI1ODYxODgsIm5iZiI6MTc2MjU4NTU4OH0.SwF79yEVuZdNdag4O34y7lXrcZlqhNNOspUZ5VmB1ek&client=b26d677d-0032-45c0-9df2-024391053974&height=300&mode=fit","bannerMediaApiFileId":"2c86cf5a-bbdb-4860-b688-04366f42aac9","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"12","key":"iss","projectId":10153,"serviceDeskId":12,"name":"InfoSec Services","description":"<p>Create issues, ask questions, request help, &amp; access KBAs. Click here to proceed.</p>","portalBaseUrl":"/servicedesk/customer/portal/12","reqTypes":[{"id":"158","name":"InfoSec Service Ticket","descriptionHtml":"","callToAction":"InfoSec Service Ticket","introHtml":"<p>Request help, ask a question, and create an InfoSec Jira service ticket here.</p>","icon":10689,"iconUrl":"https://service-portal.atlassian.credit.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10689","groups":[31],"key":""},{"id":"559","name":"System Access Request","descriptionHtml":"<p>Please provide the system and level of access needed. If you don't know the level of access, please provide someone that we can copy/mirror from who has the access you need.</p>\n<p>Note that your request may need to be approved by your manager before it can be granted.</p>","callToAction":"System Access Request","introHtml":"<p>If you need access to a system, or need an account created please use this request form.</p>","icon":10513,"iconUrl":"https://service-portal.atlassian.credit.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[31],"key":""},{"id":"187","name":"Ask InfoSec a Question","descriptionHtml":"","callToAction":"Ask InfoSec a Question","introHtml":"<p>Have a question? Ask it here.</p>","icon":10688,"iconUrl":"https://service-portal.atlassian.credit.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10688","groups":[],"key":""},{"id":"188","name":"Create InfoSec Issue","descriptionHtml":"","callToAction":"Create InfoSec Issue","introHtml":"<p>Is something not quite right, or broken? Open an Issue here.</p>","icon":10690,"iconUrl":"https://service-portal.atlassian.credit.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10690","groups":[],"key":""},{"id":"159","name":"InfoSec Emailed Request","descriptionHtml":"","callToAction":"InfoSec Emailed Request","introHtml":"<p>InfoSec Emailed Request</p>","icon":10492,"iconUrl":"https://service-portal.atlassian.credit.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":31,"name":"Common Requests"}],"orderMapping":{"31":[559,158]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"3ce36916-8d15-3f7c-9518-5166b9dcef3f","appLinkName":"","appLinkUrl":"","spaceKey":"ISS","spaceName":"InfoSec","spaceUrl":"","isServer":false},"labels":[],"projectKey":"ISS","serviceDeskId":12,"kbLinkDomainURLs":["https://jira.atlassian.credit.com","https://service-portal.atlassian.credit.com","https://confluence.atlassian.credit.com","https://creditcom.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":12,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ISS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMjZkNjc3ZC0wMDMyLTQ1YzAtOWRmMi0wMjQzOTEwNTM5NzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDE1MyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjI1ODY3ODgsIm5iZiI6MTc2MjU4NTU4OH0.2o95fLWV4zn5BzUuzMgrOF-mrmhy1NL6dOkMFPToeO0","targetCollection":"upload-project-10153","endpointUrl":"https://api.media.atlassian.com","clientId":"b26d677d-0032-45c0-9df2-024391053974","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"e7cbf097-5221-4f57-b8c3-88ab34e4d233","name":"InfoSec KBAs","description":"InfoSec Knowledge Base Articles","categoryUrl":"https://service-portal.atlassian.credit.com/servicedesk/customer/portal/12/topic/e7cbf097-5221-4f57-b8c3-88ab34e4d233","createdAt":"1717096694207"}]}},"reqCreate":{"id":158,"projectId":10153,"issueType":{"id":"10397","name":"Service Request"},"form":{"name":"InfoSec Service Ticket","descriptionHtml":"","callToAction":"InfoSec Service Ticket","intro":"<p>Request help, ask a question, and create an InfoSec Jira service ticket here.</p>","instructions":"","icon":10689,"iconUrl":"https://service-portal.atlassian.credit.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10689","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"What are the details of your request?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/12/create/158","requestValidateBaseUrl":"/servicedesk/customer/portal/12/validate/158","calendarParams":{"firstDay":0,"date":"2025-11-08T00:06:28-0700","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"3ce36916-8d15-3f7c-9518-5166b9dcef3f","appLinkName":"","appLinkUrl":"","spaceKey":"ISS","spaceName":"InfoSec","spaceUrl":"","isServer":false},"labels":[],"projectKey":"ISS","serviceDeskId":12,"kbLinkDomainURLs":["https://jira.atlassian.credit.com","https://service-portal.atlassian.credit.com","https://confluence.atlassian.credit.com","https://creditcom.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMjZkNjc3ZC0wMDMyLTQ1YzAtOWRmMi0wMjQzOTEwNTM5NzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDE1MyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjI1ODY3ODgsIm5iZiI6MTc2MjU4NTU4OH0.2o95fLWV4zn5BzUuzMgrOF-mrmhy1NL6dOkMFPToeO0","targetCollection":"upload-project-10153","endpointUrl":"https://api.media.atlassian.com","clientId":"b26d677d-0032-45c0-9df2-024391053974","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=creditcom","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"efa3960e1eba825c297e82c004d589d3955c6ce3_lout","baseUrl":"https://service-portal.atlassian.credit.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://jira.atlassian.credit.com","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":false,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"b26d677d-0032-45c0-9df2-024391053974","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"f686a306ebae4a82b44fc084e9426e7f","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://creditcom.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}